If you are not completely happy with any items from your order you may return them to us within 30 days from delivery (subject to the conditions below) for a refund or Store Credit (you can choose on your returns form). Please note your returns must be delivered to us within this time, returns received beyond these periods will not be accepted unless agreed otherwise (or in the case of faulty items - see below). Do to Covid19 all facemask are not returnable.
We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy. In every package that we ship out, a pre-paid returns label is included.
We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft clean surface.
If an item has aUgly Collections security tag or garment tag, it must be returned to us with the tag in its original position.
There are some items, we cannot accept due to hygiene reasons
- Facemask, lanyards, Bottles etc.
- lip-gloss or other cosmetics
- Underwear (including socks)
- Headbands and hairclips
Kindly note that we do accept the return of swimwear, but only if the original hygienic sticker (if applicable) was not removed and it’s still in its place.